Refunds & Exchanges
We want every DRPCO order to feel worth it. If something isn't right, we're easy to reach and easy to work with.
How to Reach Us
Contact us within 7 days of receiving your order — on Instagram @thedrpco or WhatsApp 03403091141. We respond within 24 hours.
Exchanges
Want a different size or a different design? No problem.
To be eligible, your item must be:
- Unworn, unwashed and in its original condition
- Tags still attached
- Contacted within 7 days of delivery
How it works:
Ship the item back to us — return shipping is at your cost, and so is the delivery of the new item back to you. Include your order number and a photo of the item when you reach out. Once we receive and inspect the returned piece, your new item ships within 2 business days.
If your requested size or design is out of stock, we'll offer you store credit or a refund within 5 business days.
Returns & Refunds
For all customers, send us your order number and clear photos of the item when you reach out. The item must be unworn, unwashed, with tags attached and in its original condition.
Cash on Delivery (COD) Orders
Refunds are available if:
- Your item arrived with a visible defect — tears, holes or stitching issues
- The print quality is unacceptable — fading, cracking, misalignment or an incomplete print
- The wrong item was sent to you
If any of the above apply, the mistake is on our end — so we cover return shipping. Your refund is issued as a bank transfer to your provided account.
Online Payment Orders
Everything above applies — plus one more:
Simply changed your mind? That's completely okay. No explanation needed, no questions asked. Return the item and we'll issue a full refund within 5 business days. Return shipping for change of mind returns is at your cost. For defects or wrong items, we cover it.
